We will accept products unworn, unused and undamaged for an exchange or a return when accompanied by the original choosebyfelice packaging.
All the pierced earrings cannot be returned or exchanged due to hygienic reasons!
An item that does not meet your requirements may be exchanged for the same value within 30 days starting from the delivery date of the order. Please note: If you made a wrong decision and you want a refund the package must be sent back to us within 14 days. The shipping costs are for the customer.
If you want to return an item please fill out the customer service form with the order number & the reason of your return. Our customer support team will send a return form with the return address to you which you have to fill out and include in the package that you are sending to us.
Every item we sold comes with a three month warranty, starting from the delivery date of the order. The warranty only applies to factory defects and damage which have not been provoked by an incorrect use of the item. We will carefully study if, by any chance, the defects have been caused by an improper use of the piece(s).
In order to maintain the jewelry in perfect state, visit our jewelry care guide.
We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. We do not offer returns or exchanges on used items.